About Quality Assurance | Texhour.com
The word quality has multiple meanings and two of those meanings are critical, not only to quality planning but to a strategic business planning as well, they are product performance and freedom from deficiencies.
The word quality has multiple meanings and two of those meanings are critical, not only to quality planning but to a strategic business planning as well, they are product performance and freedom from deficiencies. In the sense of performance, quality refers to the performance features of a product.
* Such features are decisive regarding product performance and product satisfaction. They compete with each other in the marketplace. External customers especially ultimate users compare competing performances of their comparison, then become a factor in deciding whose product will be bought due to competition in the marketplace and a primary goal for product performance is to equal or superior to the quality of competing products. There is much demand for apparel with a very high quality in the marketplace.
* The word quality also refers to freedom from deficiencies which takes many forms such as late deliveries customer claim and returns a high rate of rework even cancellation of sales. These are collectively forms of product dissatisfaction.
* Some deficiencies impact external customers and hence they are the threat to future sales as well as a source of higher cost. Other deficiencies impact also customers and hence they are mainly a source of higher cost for quality in sense of freedom from deficiencies. The long-range goal is perfection within mind quality can be defined in different ways.
Quality is prevention
It is constructing a solution to problems before they occur and designing excellence into a product or service.
Quality is customer satisfaction
The delight of the ultimate judge of how well products and services measure up.
Quality is Productivity
Quality is Productivity from employees who receive training, tools & instruction they needed to execute their job.
Quality is Flexibility
It is a willingness to change in order to meet demands.
Quality is Efficiency
It is doing things quickly and correctly.
Quality is Meeting
It is a schedule being on time.
Quality is process
It is the process of on-going improvement.
* Many companies require regular reports but don't take any action to bring about improvements as a result of those reports. A heavy focus is placed on measuring systems and methods instead of the result and possible improvements. Measuring a process without improving it leads to increased costs and lower product quality. If all new product development costs are due to failures because measurements are not monitored and effective solution not planned. The process of quantification is called measurement.
* The measurement results are dependent on standards being used. Improvement occurs when the measurement results are monitored and compared against standards resulting in actions. The measurement of current performance is essential for continuous quality improvement, what cannot be measured cannot be improved. There is no end to quality improvement processes when results are continuously monitored.
* Companies measures sell profit growth and other parameters to satisfy stakeholders. It is better to monitor the process that provides these results rather than measure the results alone. The results will follow when an input is controlled and the process is monitored. A very effective control system is required to ensure that the whole product stream meets specification with only a tolerable amount of exception.
Most companies follow the three-tier system of quality checking, the best results have been found to be achieved with the system which are three components activities linked by a manager report and they are,
1. In-process sampling
2. 100% quality examination
3. Quality audit.